Please make appointments by telephoning 01202 481901 or by calling at the surgery.
The receptionists will usually ask you for some basic details about your request for an appointment. They are instructed to do this by the doctors. This is to ensure we can assist you as speedily as possible and to ensure you see the most appropriate health professional for your problem. They are not being nosey and are bound by the same strict rules of confidentiality as the doctors and nurses.
To use the online service you must request to register for this at the practice. You will need to bring photographic ID (e.g. passport or photo driving license) with you to sign up for this service. Once you have been accepted and allocated with a user name and password you can use the link below:
Access Your Records Online
Patients are now able to look at/print out their records relating to medications, allergies and adverse reactions. If you already have a password you need to contact the surgery to request access to your records.
We also offer routine appointments outside of normal surgery times for patients who cannot attend during normal working hours, such as people in full-time employment, carers etc.
These can be booked over the telephone or in person at the surgery. They are pre-bookable up to five weeks in advance for routine reviews, assessment of existing or non-urgent medical problems and medication reviews. It is advisable to book well in advance as advanced appointments for your preferred GP may be limited and go very quickly.
Same Day Appointments
These appointments are held back for release on any given day and are to accommodate the needs of those patients that need to be seen on the day.
It may be easier for you to book a telephone consultation with a doctor instead of coming to the surgery. This can easily be arranged.
Repeat medical certificates can often be organised by telephone - the receptionist will advise you.
We have a specialist nurse who has been trained to deal with more minor ailments and you may be offered an appointment with them rather than a doctor. She will always ensure that you see a doctor as well if appropriate or at your request.
We have a number of specially trained nurses who deal with the monitoring of chronic illness such as asthma, diabetes, heart disease, etc. You will normally be invited during or near the month of your birthday for review.
All patients with urgent medical problems are guaranteed to see a doctor the same day. Sometimes a longer waiting time is involved if you have been added to a surgery as an extra.
IF YOU CANNOT KEEP AN APPOINTMENT PLEASE TELL US AS SOON AS POSSIBLE.